FAQ – Rolling Sands Consulting

A. There are so many benefits of building an authentic, relevant and consistent brand! For starters, read these blog posts:

Why do I need a brand? Part 1 Reputation is everything! Branding matters.
Why do I need a brand? Part 2 Brand is a great training resource for your employees.
Why do I need a brand? Part 3 It’s never too soon to prioritise building your brand.

If you’re still on the fence, I’m happy to host a healthy conversation on how your business in particular can benefit from a strong brand aligned with your goals and values. Contact me to set up a time to chat.

Q. How much do your services cost?

A. The cost of service varies depending on the program(s) you choose. However, I do guarantee the following:

The initial 20-minute consultation is always FREE. I’m always happy to chat with you about your business. If I think one of my programs might be a good fit and you would like to hear more, I will be happy to share that with information with you. This free consultation gives us both a chance to see if my services suit your needs and how well we might work together.
Unless specified otherwise in writing, your non-refundable payment will be subject to these Terms & Conditions. You will be asked to sign a statement that confirms you have read and understood everything included in that document. Alternately, for customised services, I typically draw up a contract that may or may not contain the same Terms & Conditions referenced above.
The total cost for a Program will include all the items listed in the most up-to-date description at the time a statement and/or contract is signed by the client.
Special & Customized Programs
- Special & customized programs, will ALWAYS be outlined in a CONTRACT that is signed by both the client and RSC representative.
- For RSC services provided on retainer, you will be INVOICED monthly and it will be due in Net 7 days from the invoice date.
- Although rare, there are some instances where hourly rates can apply to our services. In this case, you will be INVOICED for a non-refundable deposit when the contract is signed and it will be due in Net 7 days from the invoice date. Subsequent billing will occur as needed or as outlined in the contract. Hourly rates will be established in the contract and subject to all the terms of said contract.
Prices are Subject to Change Without Notice.
- If you have a RSC contract, that pricing will be honoured until the contract expires.
- New contracts and/or contract extensions will be subject to the pricing at the time the new contract or extension is signed.

IMPORTANT NOTE: Change Orders will be issued to document changes to the project scope, deliverables, methodology, etc. made after an agreement or contract is signed. If applicable, changes to the total cost of services will be specified on the Change Order. Change orders will become an addendum to your current contract and must be signed by both the client and the RSC representative.

Q. What are the Rolling Sands Consulting payment terms?

A. Payment terms vary depending on the pricing structure for the services rendered. They will be clearly communicated in writing (via email and/or PDF contract) before your chosen program begins. Unless specified otherwise, your non-refundable payment will be subject to these Terms & Conditions.

Also, see the previous question [How much do your services cost?] for some additional details.

You’re always welcome to use our Contact Form if you have specific questions.

Q. What forms of payment do you accept?

✨NEW! Rolling Sands Consulting now accepts the following payment methods✨

Major credit cards: Visa®, Mastercard® and American Express®
A Klarna® payment plan may or may not be available. It will depend on the details of your transaction.
Intrerac® e-transfer if you have an account with a Canadian bank or PayPal® International.

Q. Do you also offer your services in French? | Offrez-vous vos services en français aussi?

A. Yes, I am bilingual and can offer most services in both English and French.

Please Note: I can both write and edit drafts of marketing verbiage in French. However, I have not been formally trained as a translator. It is always best to have a professional translator proofread your French marketing collateral before publication.

R. Oui, je suis bilingue et je peux offrir la plupart de mes services en anglais et en français.

Veuillez noter : Je peux à la fois rédiger et éditer des brouillons de verbiage marketing en français. Cependant, je n’ai pas été formée en tant que traductrice. Il est toujours préférable de faire relire vos documents marketing en français par un traducteur professionnel avant la publication.

Q. Who are you speaking to in your blog? Who is your intended audience?

A. In many cases, I’m talking to my younger self. I’m addressing a lot of the questions that I had as a newbie marketer. I’m sharing experiences that others might find encouraging, educational, thought-provoking, or funny.

Q. Why did you choose “Rolling Sands Consulting” as your company name?

A. I grew up in a small town on the shores of Georgian Bay. The name of the town is an indigenous word/phrase that means something along the lines of “Land of the white rolling sands”. “Rolling Sands Consulting” connects me to my roots and feels like home. Welcome to my little slice of home!

Have a question not covered here?
Please fill in a Contact Form to request more information or sign up for a FREE Consultation.