Feedback Matters #2 – Direct Comments

“If you don’t care, your customer never will.” Marlene Blaszczyk, Founder and Editor of Beyond online reviews, many customers provide feedback via emails, web forms, and comments to sales or customer service reps. While these messages are more private in nature, they are direct. The customer has an even higher expectation of getting aContinue reading “Feedback Matters #2 – Direct Comments”