Feedback Matters #3 – How should I respond to online reviews?

What advice do I give to clients who are scared of flipping their online reviews switch ‘On’? Here’s my quick and easy cheat sheet for when they take the plunge. Always say ‘Thank You’ regardless of how mundane, negative, or belligerent the feedback may be. Acknowledging and showing appreciation for a customer taking the timeContinue reading “Feedback Matters #3 – How should I respond to online reviews?”

Feedback Matters #1 – Online Reviews

“Your most unhappy customers are your greatest sources of learning.” Bill Gates, Co-founder of Microsoft There are many ways to get feedback from your customers. The most abundant and visible sources are online product and company reviews. When was the last time you researched a product or service and checked out the company or productContinue reading “Feedback Matters #1 – Online Reviews”