Want Better CX? Nurture your Employees

A great Customer Experience (CX) begins with a great Employee Experience. In retail, offline and online, you are trusting your business to the people on the front line; cashiers, servers, technical service reps, customer service reps, clerks, ambassadors, helpers, etc. Consider this…have you ever noticed that a customer service person was having a bad dayContinue reading “Want Better CX? Nurture your Employees”

#WednesdayWisdom – Audit Your Personal Brand!

“Social media is changing the way we communicate and the way we are perceived, both positively and negatively. Every time you post a photo, or update your status, you are contributing to your own digital footprint and personal brand.” Amy jo martinauthor, speaker, entrepreneur, and investor GUESS WHAT?! YOU HAVE A PERSONAL BRAND! Yes, everyoneContinue reading “#WednesdayWisdom – Audit Your Personal Brand!”

#WednesdayWisdom – Solving Problems

“We cannot solve our problems with the same thinking we used when we created them.” Albert Einstein Sometimes we need to shake things up. Look at the world upside down. Think differently. Stand up and stand out! Albert Einstein is one of my favourite historical figures. (Unsurprising given my background in Physics.) His humour andContinue reading “#WednesdayWisdom – Solving Problems”