I’ve worked with several 3rd party marketing agencies throughout my career. Like any other industry, there are great ones and not-so-great ones. They also have a lot on their plate simply because they have multiple clients vying for their time and attention every day. And, as the saying goes, “The squeaky wheel gets the oil.”Continue reading “Marketing Agencies: 5 Tips to Maximize Your ROI”
Category Archives: Teamwork
Want Better CX? Nurture your Employees
A great Customer Experience (CX) begins with a great Employee Experience. In retail, offline and online, you are trusting your business to the people on the front line; cashiers, servers, technical service reps, customer service reps, clerks, ambassadors, helpers, etc. Consider this…have you ever noticed that a customer service person was having a bad dayContinue reading “Want Better CX? Nurture your Employees”
The Two Most Important Words
“We often take for granted the very things that most deserve our gratitude.” Cynthia Ozick, American short story writer, novelist, and critic No matter what your occupation or situation, you want to be acknowledged and appreciated for your work. An offer of help, even if you can’t take it or don’t need it, says thatContinue reading “The Two Most Important Words”
Rolling Sands Consulting 