Want Better CX? Nurture your Employees

A great Customer Experience (CX) begins with a great Employee Experience. In retail, offline and online, you are trusting your business to the people on the front line; cashiers, servers, technical service reps, customer service reps, clerks, ambassadors, helpers, etc. Consider this…have you ever noticed that a customer service person was having a bad dayContinue reading “Want Better CX? Nurture your Employees”

#WednesdayWisdom – Audit Your Personal Brand!

“Social media is changing the way we communicate and the way we are perceived, both positively and negatively. Every time you post a photo, or update your status, you are contributing to your own digital footprint and personal brand.” Amy jo martinauthor, speaker, entrepreneur, and investor GUESS WHAT?! YOU HAVE A PERSONAL BRAND! Yes, everyoneContinue reading “#WednesdayWisdom – Audit Your Personal Brand!”

6 Little Words that I Never Want to Say Again

“We have to let you go.” Just 6 little words. They are simple. They are pointed. They are 6 of the hardest words for me to string together into a sentence. I absolutely love: Leading teams Collaborating on projects Training colleagues Mentoring and coaching Learning from others at all levels And…I love it when aContinue reading “6 Little Words that I Never Want to Say Again”