Want Better CX? Nurture your Employees

A great Customer Experience (CX) begins with a great Employee Experience. In retail, offline and online, you are trusting your business to the people on the front line; cashiers, servers, technical service reps, customer service reps, clerks, ambassadors, helpers, etc. Consider this…have you ever noticed that a customer service person was having a bad dayContinue reading “Want Better CX? Nurture your Employees”

#WednesdayWisdom – Looking for the Light

“Hope is being able to see that there is light despite all of the darkness.” ― Desmond Tutu, South African Anglican cleric and theologian, anti-apartheid and human rights activist Covid-19 sucks! It’s brought out the worst in some people. The rhetoric, politicking, and willful ignorance is loud, confrontational, and disheartening. Despite all that, I’ve gainedContinue reading “#WednesdayWisdom – Looking for the Light”

Be kind.

Most of us yearn for our lives to be normal and mourn the loss of our routines, our jobs, our colleagues, our friends, and our families in a multitude of ways. The pandemic has made life…interesting…to say the least. Disruption is the norm. “Unprecedented times” have been getting old for a long while now. SomeContinue reading “Be kind.”