Feedback Matters #1 – Online Reviews

“Your most unhappy customers are your greatest sources of learning.” Bill Gates, Co-founder of Microsoft There are many ways to get feedback from your customers. The most abundant and visible sources are online product and company reviews. When was the last time you researched a product or service and checked out the company or productContinue reading “Feedback Matters #1 – Online Reviews”

Customer Service Fail!

My dog knows to respond when I call him…unlike some companies. Recently, a product I buy regularly was out of stock on Amazon with no restock date. I found the manufacturer’s Q&A web form and submitted two simple questions, “Will Amazon be receiving more stock soon?” and “If not, can I buy it somewhere else?”Continue reading “Customer Service Fail!”