What advice do I give to clients who are scared of flipping their online reviews switch ‘On’? Here’s my quick and easy cheat sheet for when they take the plunge. Always say ‘Thank You’ regardless of how mundane, negative, or belligerent the feedback may be. Acknowledging and showing appreciation for a customer taking the timeContinue reading “Feedback Matters #3 – How should I respond to online reviews?”
Author Archives: tracey copeland
Do I really need a proofreader?
Even though modern apps check for spelling and grammar errors, I spot errors online and in print all the time. If your document is important personally, professionally and/or commercially, you can benefit greatly from a second pair of eyes on your copy. Whether you ask a friend for a favour or get a professional toContinue reading “Do I really need a proofreader?”
Feedback Matters #2 – Direct Comments
“If you don’t care, your customer never will.” Marlene Blaszczyk, Founder and Editor of Motivateus.com Beyond online reviews, many customers provide feedback via emails, web forms, and comments to sales or customer service reps. While these messages are more private in nature, they are direct. The customer has an even higher expectation of getting aContinue reading “Feedback Matters #2 – Direct Comments”
Rolling Sands Consulting 