Today’s Fortune Cookie Wisdom: “Others Appreciate Your Sensitivity“
“It is very important to understand that emotional intelligence is not the opposite of intelligence, it is not the triumph of heart over head – it is the unique intersection of both.”
― David Caruso, American actor and film producer
Some people resist incorporating “emotions” into their businesses. Occasionally, I come across negative LinkedIn comments about “fluff” posts on personal topics like birthdays, funny stories, mental health issues or a recommendation for the fabulous cafe around the corner. So, we aren’t supposed to feel:
- Proud that we finished a project on time?
- Happy that it’s a sunny day?
- Frustrated when a team member is behind on their work?
- Sad when a loved one dies?
- Angry when someone takes credit for your work?
Employees, leaders, clients and partners are all human. (We don’t have general AI co-workers yet!) How we feel has a direct impact on our outlook and mindset regardless of how we act in the workplace. It’s naive to assume anyone can fully separate their work and personal lives. And, research clearly shows that Emotional Intelligence (EQ) is a crucial ingredient for modern business success. EQ is now commonly called out in job descriptions, HR training and company policies, shifting as the workforce evolves.
Five ways EQ benefits businesses:
- Balance: EQ is not about choosing emotion over logic. It’s about combining them to make more balanced decisions and to have better understanding and management of both personal and interpersonal dynamics.
- Leaders vs. Bosses: High EQ in leadership fosters a supportive culture, enhancing employee retention and satisfaction. If EQ is part of your business strategy, lead by example! In contrast, micromanagers and bullies may achieve short-term goals, but their toxicity contributes to low energy, high absenteeism, and employee turnover.
- Engagement: Employees who feel valued and heard are much more likely to be engaged, productive and committed to their work.
- Client Relations: High EQ enhances client relationships by making it easier to understand and address their needs and pain points. That knowledge can lead to superior customer service and stronger loyalty.
- Flexibility: Those with high EQ adapt better to change, showing resilience during challenging times. A prime example is when our physical, psychological and emotional limits were tested during the pandemic. Leaders and contributors with high EQ were much better equipped to handle the sudden and numerous changes, showing adaptability in challenging times. Whoever coined the phrase, “It’s OK to not be OK.” did everyone a great service. That one short sentence, coming from a place of empathy, spoke volumes:
o You’re not crazy.
o You’re not alone.
o We will get through this mess together.
Overall, EQ is vital for effective leadership and business success in the 21st century, promoting a healthier work environment, better relationships, and adaptability. While some naturally possess high EQ, it can be developed through learning and practice. Those unwilling to develop EQ should NOT be in leadership roles. And if their actions don’t match their words, believe their actions!
In my experience, Emotional Intelligence is one of the key attributes that distinguishes between great leaders and horrible bosses. My 2 cents!
Have you ever been told that you are “too emotional” at work? If so, how did you handle the situation?
For details on the FCF (Fortune Cookie Friday) series go to:
https://rollingsandsconsulting.ca/2024/07/12/introducing-fortune-cookie-fridays/
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© 2021-2025 Tracey Copeland, Rolling Sands Consulting.
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